Interpool

... intercultural. skills. assessment.

Training Interview Skills in an International Environment

Training Interview Skills in an International Environment

The ability to conduct good interviews and to take sound selection decisions is learnable, also in an international environment.

Our in-house solutions for training intercultural and general interviewing skills of our clients pursue three principal targets:

  1. Acquiring general skills and tools for conducting valid and professional job interviews, based on state-of-the art research, adjusted to a context of cultural differences, diversity, and innovation, incorporating the competency frameworks and the established interviewing processes in the company.

  2. Increasing the self-awareness in the interviewing process in order to reduce the distorting effect of different cultural styles, misunderstood question formats, personal intuition, and gut feelings.

  3. Demonstrating and practicing how cultural differences can affect the interviewing process, and what kind of adjustments in terms of interview structure and evaluation patterns help to integrate these effects.

Our interview trainings include an effort to make their results lasting and sustainable – as they can be later measured in the quality of the interviewing skills of the participants. This may take place by regularly evaluating specific key performance indicators (KPI) of the interviewing process afterwards. Such KPI include internal career development records of successful applicants, mutual feedback processes, applicant surveys, or regular internal or external co-interviewing (interview coaching) for learning purposes.

It is a positive side-effect of our interview training that it does not only train interviewing skills, but also comprehensively develops a general skillset (and mindset) for dealing with change, intercultural differences, and complexity.

In order to achieve these results, we design our training sessions to be interactive, action- and experience-based, with a focus on practical learning in mutual interview situations. In addition, they build on a large resource base of video-recorded intercultural interview sequences which are jointly analyzed and discussed. The specific design and duration of the training may vary depending on the level of experience of the participants, incorporating to a larger or lesser degree each of the modules:

  • general interviewing skills

  • self awareness and self reflection

  • cultural differences in the job interview

  • subsequent individual or team-based interview-coaching

Some of the modules or our training sessions can also be conducted on a web-conference basis.