International German NGO completely redesigns its recruiting and assessment processes
Uni-assist, the University Application Services for International Students, provides administrative processing and testing of more than 90,000 German and foreign student applications for 138 of the German universities.
Due to the fact that over a period of four weeks in summer uni-assist receives almost 60,000 applications for the coming winter semester, the Association recruits and trains 15 to 30 additional staff every year to cope with the temporary enormous volume of applications.
Interpool was thus charged with the development of a new concept to optimize the application and selection process for these temporary employees. In the further consulting process a new compensation structure was designed, the advertisement text rewritten, and a new posting strategy was developed. Furthermore interpool designed an Assessment Center including a pre-test for logic and language skills, interviews, a group discussion, and a case study especially tailored to the tasks at uni-assist. The result was an increase in the number of applications received from less than 80 to over 400 without a considerable rise in posting costs. Instead of eight successful hires in 2011, 18 suitable candidates could thus be contracted in 2012. In addition, the retention of those temporaries was increased significantly, with 16 of 18 staying until the final day of the application phase.
"A great result accompanied by a very reasonable use of resources" this is how Uni-Assist CEO Thomas Liljeberg describes the newly adopted process. “We did not expect that the cooperation with an external consultant like interpool would make such a difference."